FSM Summit 2023 - Key Takeaways & Insights
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Paul Dorian

Paul Dorian

Investor / Advisor

Running a family owned and operated plumbing business for more than 20 years, I’ve come to a point where plumbing is no more just a profession. I strive to improve the health and well-being of families and businesses and my passion to help people restore their lives back to normal, is what keeps me going every single day.

With a focus on keeping our customers happy, for decades, I have been leading P.A.D Plumbing with the mission to provide unforgettable customer experience and get the job done right the first time, every time.

As a progressive Trades Services company based in Melbourne, we believe in constant innovation in our service delivery and customer service. We have thus made Digital Transformation an integral part of our business’s growth strategy.

This led me to seek digital consultation and training to keep up with the emerging technology trends in the plumbing industry, specifically Field Service Management.

As a result, we have partnered with one of Australia’s emerging Field Service Management Software, i4T Business, to make it easy for our customers to get quotes and keep track of job progress anytime, anywhere. Most importantly, it has helped us build a trusted relationship with our clients, turning them into brand ambassadors and spurring business.


Simplified Field Service Management Experience

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