TERMS AND CONDITIONS
Last Updated: 2 October 2026
These Terms and Conditions (“Terms”) apply to the websites, software products, applications and related services provided under the i4T Global brand.
i4T Global is a PropTech Ecosystem owned by Tradies Software Pty Ltd (ABN 80 615 830 165), with products supporting property maintenance, job management and customer relationship management.
The primary i4T Global products are:
- i4T Maintenance – strata and property maintenance management software;
- i4T Business – job and field service management software for trades and service businesses; and
- i4T CRM – customer relationship management software.
Services are provided by the relevant i4T Global operating entity in your region:
Oceania
i4T Oceania Pty Ltd
Level 22, 120 Spencer Street
Melbourne, Victoria 3000
Australia
UK and Europe
i4T Sàrl
Quai des Bergues 23
1201 Geneva
Switzerland
Unless an Order Form or other written agreement states otherwise, i4T Oceania Pty Ltd is the Contracting Entity for customers in Oceania and i4T Sàrl is the Contracting Entity for customers in the UK and Europe.
In these Terms, “i4T Global”, “we”, “us” and “our” refer to the relevant Contracting Entity providing the Services.
1. About the Website
(a) The i4T Global website, associated product websites, software, applications, portals and related services are operated by or on behalf of the i4T Global group.
(b) In these Terms:
(i) “Customer”, “you” and “your” means the person or organisation purchasing or using the Services;
(ii) “Authorised User” means a person authorised by you to access the Services;
(iii) “Services” means the relevant i4T Global website, software product, application, portal or related service;
(iv) “Customer Data” means information, records, documents, content or personal information submitted to or processed through the Services by you or your Authorised Users;
(v) “Account” means the account created to access the Services;
(vi) “Subscription” means your right to access paid Services for an agreed period; and
(vii) “Order Form” includes a subscription confirmation, proposal, quote, order, statement of work or other document describing the Services you have purchased.
(c) We may update these Terms from time to time. If a change materially affects your use of a paid Service or your contractual rights, we will provide reasonable notice before it takes effect unless an earlier change is required for legal, regulatory, security or operational reasons.
2. Acceptance of the Terms
(a) By using our public websites, you agree to the provisions of these Terms that apply to website use.
(b) You accept the Terms applying to paid Services when you purchase, subscribe to, access or expressly accept those Services through an Order Form, online acceptance process or other agreement.
(c) If you accept these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation.
(d) If an Order Form or other written agreement conflicts with these Terms, the specifically agreed terms will take priority to the extent of the conflict.
(e) Where applicable, an Order Form, product-specific schedule, Data Processing Agreement (“DPA”), Service Level Agreement (“SLA”), Privacy Policy, AI Policy or other expressly incorporated document will form part of the agreement.
3. Electronic Transactions and Consent
(a) You agree that contracts, approvals, notices and other communications relating to the Services may be completed electronically where permitted by law.
(b) Clicking an acceptance button, electronically signing an agreement or completing an online subscription may constitute valid acceptance of the applicable agreement.
(c) You must keep the contact information associated with your Account accurate and current so that you can receive important notices.
4. Subscription to use the Services
(a) Some Services require a paid Subscription. The applicable plan, features, Subscription Fee, Subscription Period, number of Authorised Users and other conditions will be stated when you subscribe or in your Order Form.
(b) You are responsible for selecting a Subscription suitable for your organisation’s needs.
(c) Access to paid Services will begin in accordance with the applicable Order Form or once your Account has been activated and any required payment has been received.
(d) You must provide accurate and current information when registering for an Account.
(e) You may allow Authorised Users to access the Services within the limits of your Subscription. You remain responsible for their use of your Account and the Services.
(f) Subscription renewal, cancellation and plan-change conditions will be those presented when you subscribe or stated in your Order Form.
(g) Free trials, promotional periods or introductory offers may be subject to additional conditions presented when the offer is accepted.
(h) You must have legal capacity to enter into an agreement to purchase or use the Services.
(i) Any specific service levels, support commitments or response times will apply only where expressly stated in an applicable SLA, Order Form or support agreement.
5. Your obligations as a Member
(a) You and your Authorised Users must:
(i) use the Services only for lawful business purposes and in accordance with these Terms;
(ii) keep passwords, access credentials and Account information secure;
(iii) promptly notify us if you become aware of unauthorised access or a security issue affecting your Account;
(iv) ensure that you have the necessary rights, permissions and lawful basis to provide and process Customer Data through the Services;
(v) not introduce malware, interfere with the Services, bypass security controls or attempt unauthorised access;
(vi) not reverse engineer, decompile, scrape or attempt to obtain source code from the Services except where expressly permitted by law;
(vii) not use the Services to infringe another person’s intellectual property, privacy or other rights;
(viii) not use unauthorised automated tools, bots or processes to access or interfere with the Services; and
(ix) comply with applicable laws and regulations relating to your use of the Services.
(b) Where you use i4T Maintenance, you remain responsible for contractor selection, approvals and decisions relating to your statutory, strata, property, workplace and contractor compliance obligations.
i4T Maintenance supports maintenance and compliance workflows but does not replace professional, legal or regulatory advice.
(c) Where you use i4T Business, you remain responsible for your business, accounting, tax, employment and operational decisions and for checking information transferred to or from third-party systems.
(d) Where you use i4T CRM, you are responsible for ensuring that you have the appropriate consent or other lawful basis to store contact information and send email, SMS or other communications.
You must not use i4T CRM to send unlawful spam or unsolicited communications.
(e) Where the Services include AI-enabled recommendations, summaries, classifications, content or other outputs, you are responsible for reviewing their accuracy and suitability before relying on or acting on them.
6. Payment
(a) You must pay the fees stated in your Subscription, invoice or Order Form by the applicable due date.
(b) Payments may be made using payment methods or third-party payment providers made available by i4T Global.
Third-party payment providers may apply their own terms and privacy policies.
(c) Unless otherwise stated, prices exclude applicable GST, VAT or other taxes. Taxes will be added where required by law.
(d) If payment is unsuccessful or overdue, we may contact you to resolve the issue and may suspend access to the affected Services after reasonable notice.
(e) We may change Subscription Fees. Existing Customers will normally receive at least 30 days’ notice of a price increase.
Unless otherwise agreed, a new price will apply from the next Subscription Period and will not apply retrospectively.
(f) You remain responsible for all undisputed fees properly incurred before cancellation or termination.
7. Refund Policy
(a) Nothing in these Terms limits any refund, remedy or other statutory right that cannot legally be excluded.
(b) Except where required by law or expressly stated in an Order Form, Subscription Fees already paid are not refundable simply because you choose to stop using the Services during a Subscription Period.
(c) If we permanently discontinue a prepaid Service before the end of your Subscription Period and do not provide a reasonably equivalent alternative, we will provide an appropriate proportional refund or credit for the unused prepaid period.
(d) Requests for refunds or remedies may be submitted through our support or contact channels and will be assessed in accordance with the applicable agreement and law.
8. Copyright and Intellectual Property
(a) i4T Global and its licensors retain all rights, title and interest in the Website, Services, software, technology, source code, designs, trademarks, documentation and other intellectual property owned or licensed by i4T Global.
(b) Subject to your Subscription and these Terms, we grant you a limited, non-exclusive and non-transferable right to use the applicable Services during your Subscription Period for your business purposes.
(c) You retain ownership of your Customer Data.
You grant i4T Global the limited rights required to host, process, transmit, store and otherwise use Customer Data as necessary to provide, maintain, secure and support the Services.
(d) Nothing in these Terms transfers ownership of Customer Data to i4T Global.
(e) If you provide suggestions or feedback about the Services, we may use that feedback to improve our products and Services. This does not transfer ownership of your Customer Data or confidential information to us.
(f) Each party must protect the other party’s confidential information and use it only for purposes connected with the Services.
This obligation does not apply to information that:
(i) is already publicly available through no breach of these Terms;
(ii) was independently developed;
(iii) was lawfully received from another source; or
(iv) must be disclosed by law.
9. Data Protection and Privacy
(a) Personal information handled through the Website and Services will be managed in accordance with the i4T Global Privacy Policy, Data Subject Policy, applicable agreements and relevant privacy and data protection laws.
(b) Depending on the circumstances, i4T Global may process personal information as a controller in its own right or process Customer Data on behalf of a Customer.
Where applicable law uses controller and processor terminology, the Customer will generally be the controller of personal data it places in the Services, and i4T Global will generally act as processor where it processes that information to provide the Services.
(c) Each party is responsible for complying with the privacy and data protection laws applicable to it, which may include Australian, New Zealand, UK, European and Swiss privacy and data protection laws.
(d) Where i4T Global processes personal data on your behalf, it will process that data in accordance with the applicable agreement, documented instructions and legal requirements.
Where required, the i4T Global Data Processing Agreement (“DPA”) will form part of the agreement.
The DPA will address applicable requirements relating to:
(i) processing instructions;
(ii) confidentiality;
(iii) security;
(iv) subprocessors;
(v) data subject requests;
(vi) security incidents and regulatory assistance;
(vii) international data transfers;
(viii) audits and information requirements; and
(ix) the return or deletion of personal data.
(e) i4T Global may use approved third-party service providers and subprocessors where required to provide the Services, integrations or relevant workflows.
Customers do not select or configure individual subprocessors. The subprocessors used will depend on the Services, integrations and workflows being used.
i4T Global will manage its subprocessors in accordance with applicable law and the relevant DPA, including appropriate contractual, confidentiality, security and data protection requirements.
(f) Personal information may be processed across jurisdictions where i4T Global group companies, infrastructure providers or authorised service providers operate.
Where applicable law requires safeguards for cross-border transfers, i4T Global will use appropriate contractual or other recognised safeguards.
(g) We maintain reasonable technical and organisational measures designed to protect Customer Data from unauthorised access, misuse, alteration, loss or disclosure.
(h) If we become aware of a security incident involving Customer Data, we will investigate the incident and provide notifications where required by applicable law or contractual obligations.
(i) Customers are responsible for ensuring that they have the appropriate lawful basis, permissions and privacy notices required for personal information they collect, upload or process through the Services.
(j) Customers can export data from the Services where the applicable functionality is available.
Data may also be archived within the Services using available product functionality.
Archiving does not permanently delete the data.
Personal data may be deleted upon a valid request in accordance with the i4T Global Data Subject Policy, applicable law and any lawful retention requirements.
(k) The i4T Global Data Subject Policy provides processes for individuals to exercise applicable rights, including:
(i) the right to be informed;
(ii) the right of access;
(iii) the right to rectification;
(iv) the right to erasure or deletion;
(v) the right to restrict processing;
(vi) the right to data portability;
(vii) the right to object; and
(viii) the right to withdraw consent.
These rights apply where provided by the relevant privacy or data protection law and may be subject to lawful exceptions.
(l) Where i4T Global receives a valid data subject request relating to personal data it processes on behalf of a Customer, we will provide reasonable assistance to the Customer in accordance with applicable law and the relevant DPA.
(m) On termination or expiry of the Services, Customer Data may be exported using the applicable product functionality.
Requests for deletion of personal data will be handled in accordance with the Data Subject Policy, applicable DPA and legal retention requirements.
Data retained temporarily within routine backups will remain protected and will be removed in accordance with applicable backup retention processes.
10. Digital Accessibility
(a) i4T Global is committed to improving the accessibility of its websites and Services in line with applicable requirements and recognised accessibility standards.
(b) We aim to follow relevant Web Content Accessibility Guidelines where reasonably practicable.
(c) If you experience an accessibility issue, please contact us so that we can investigate and, where reasonably possible, provide assistance or an alternative method of access.
11. Third-Party Integrations
(a) i4T Global products may connect with third-party platforms, including property management systems, accounting software, communication services, payment providers and other business applications.
(b) Third-party products operate independently and may be subject to their own terms, fees, privacy policies and availability requirements.
(c) You are responsible for authorising any third-party integration you choose to connect to your Account.
(d) We are responsible for the operation of i4T Global Services under our control but cannot guarantee the availability, functionality or security of third-party services outside our control.
(e) Third-party providers may change, restrict or discontinue their services or integrations.
Where this materially affects an i4T Global integration, we will use reasonable efforts to communicate significant changes and, where practicable, provide an alternative.
12. General Disclaimer
(a) We will use reasonable care and skill in providing the Services but do not guarantee that the Services will always operate without interruption, error, maintenance or outages.
(b) We may maintain, update, improve or modify the Services from time to time.
Where a planned change materially reduces core paid functionality, we will provide reasonable notice where practicable.
(c) i4T Maintenance, i4T Business and i4T CRM are tools designed to support business operations.
Information provided through the Services does not constitute legal, financial, accounting, tax, safety or other professional advice.
(d) AI-enabled features may produce incomplete, inaccurate or unsuitable outputs.
AI outputs should be reviewed before being relied upon, particularly where they may affect important business, compliance or customer decisions.
(e) Processing of Customer Data through AI-enabled functionality will be handled in accordance with the applicable Privacy Policy, AI Policy, DPA and other relevant agreements.
(f) We are not responsible for failures caused solely by systems, networks, third-party services or circumstances outside our reasonable control.
13. Australian Consumer Law and Your Rights
(a) Where the Australian Consumer Law applies, our Services come with consumer guarantees that cannot be excluded.
These may include guarantees that the Services will:
(i) be provided with due care and skill;
(ii) be reasonably fit for a purpose made known to us where the guarantee applies; and
(iii) be provided within a reasonable time where no time has been agreed.
(b) If an applicable statutory guarantee is not met, you may be entitled to a remedy available under the Australian Consumer Law.
(c) Nothing in these Terms excludes, restricts or modifies any statutory right, guarantee, remedy or liability that cannot lawfully be excluded or limited.
(d) Where mandatory consumer or statutory protections apply in another jurisdiction in which we operate, those non-excludable protections will continue to apply.
14. Limitation of liability
(a) Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
(b) Subject to clause 14(a) and to the extent permitted by law, neither party will be liable for indirect, special or consequential loss, or loss of profit, revenue, business opportunity or goodwill, except where such liability cannot lawfully be excluded.
(c) Subject to clause 14(a), where i4T Global is legally entitled to limit its liability in relation to the Services, that liability may be limited to:
(i) supplying the affected Services again; or
(ii) paying the reasonable cost of having the affected Services supplied again.
(d) Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, major telecommunications or cloud infrastructure failures, government actions, civil disturbances or similar events.
The affected party must take reasonable steps to reduce the impact of the event.
15. Termination of Contract
(a) These Terms continue to apply while you use the Services.
(b) You may terminate a Subscription by providing the notice required in your Order Form or Subscription terms.
Where no notice period is specified, you may terminate by providing 30 days’ written notice.
(c) Unless otherwise agreed, cancellation will take effect at the end of the applicable Subscription Period.
(d) Either party may terminate an agreement if the other party materially breaches it and does not remedy that breach within a reasonable period after receiving written notice, normally 14 days where the breach can be remedied.
(e) We may suspend or terminate access more quickly where reasonably necessary because:
(i) use of the Services is unlawful;
(ii) there is a material security risk;
(iii) you have seriously or repeatedly breached these Terms;
(iv) payment remains overdue after reasonable notice;
(v) you become insolvent; or
(vi) we are required to do so by law.
(f) If we permanently discontinue a paid Service for reasons unrelated to your breach, we will provide reasonable notice where practicable and deal with unused prepaid fees in accordance with Section 7.
(g) On termination:
(i) your right to use the affected Services ends;
(ii) amounts already due remain payable; and
(iii) Customer Data will be handled in accordance with Section 9.
(h) Terms relating to confidentiality, intellectual property, accrued payment obligations, liability, indemnities, dispute resolution and other provisions intended to continue will survive termination.
16. Indemnity
(a) To the extent permitted by law, you indemnify i4T Global against third-party claims, losses and reasonable costs arising directly from:
(i) Customer Data that unlawfully infringes another person’s rights;
(ii) your unlawful or unauthorised use of the Services;
(iii) your breach of applicable privacy, marketing, spam or telecommunications laws when using communication features; or
(iv) your material breach of these Terms.
(b) Your liability under this section will be reduced to the extent that the relevant loss was caused or contributed to by i4T Global.
(c) This section does not require you to indemnify i4T Global for loss caused by i4T Global’s own breach, negligence, fraud or wilful misconduct.
17. Dispute Resolution
(a) Notice: If a dispute arises under these Terms, the party raising the dispute must provide written notice explaining the issue and the outcome sought.
(b) Negotiation: The parties must use reasonable efforts to resolve the dispute in good faith within 14 days after receiving the notice.
(c) Mediation: If the dispute remains unresolved after 30 days, the parties must attempt mediation before commencing court proceedings unless urgent court relief is required.
(i) The parties will seek to agree on an independent mediator;
(ii) if they cannot agree, either party may request an appropriate independent dispute-resolution body to appoint one;
(iii) mediation fees will be shared equally unless otherwise agreed; and
(iv) mediation may take place remotely or in another location agreed by the parties.
(d) Communications made for the purpose of resolving a dispute will be treated as confidential and, where applicable, without prejudice.
(e) Nothing in this section prevents either party from seeking urgent interlocutory, injunctive or other immediate relief.
18. Venue and Jurisdiction
(a) The Services are currently provided primarily to customers across Oceania and the UK/Europe.
(b) Unless an Order Form or regional agreement specifies otherwise, disputes that cannot be resolved under Section 17 will be subject to the courts with jurisdiction over the relevant Contracting Entity.
(c) Nothing in this section removes any mandatory jurisdiction, consumer protection or statutory right that applicable law does not allow the parties to exclude.
19. Governing Law
(a) Unless the applicable Order Form or regional agreement states otherwise, these Terms will be governed by the laws applying to the relevant Contracting Entity.
(b) For customers contracting with i4T Oceania Pty Ltd, the applicable agreement will be governed by the laws of Victoria, Australia, unless otherwise expressly agreed.
(c) For customers contracting with i4T Sàrl, the applicable governing law may be specified in the relevant Order Form or regional agreement. Where no different governing law is specified, the law applicable to that Contracting Entity will apply.
(d) Mandatory laws and statutory protections that apply regardless of a contractual choice of law will continue to apply.
(e) These Terms bind the parties and their permitted successors and assigns.
20. Independent Legal Advice
(a) Notices: Formal notices relating to these Terms may be sent using the contact information stated in the applicable Order Form or through i4T Global’s published contact channels.
You are responsible for keeping your contact information current.
(b) Assignment: You may not transfer your agreement or Subscription without our prior written consent, which will not be unreasonably withheld.
We may transfer an agreement as part of a corporate restructure, merger, acquisition or transfer of the relevant business, provided your material contractual rights are not reduced.
(c) Entire agreement: These Terms, together with any applicable Order Form, DPA, SLA, product schedule and incorporated policy, form the agreement relating to the relevant Services and replace earlier agreements or representations about the same subject matter.
(d) No waiver: A failure or delay in exercising a contractual right does not waive that right.
(e) Relationship: Nothing in these Terms creates a partnership, joint venture, employment relationship or agency between you and i4T Global.
(f) Independent advice: Each party may obtain independent legal or professional advice before entering into an agreement.
Nothing in these Terms represents or determines in advance whether a contractual provision is legally fair, reasonable or enforceable.
21. Severance
(a) If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be removed or limited only to the extent necessary.
(b) The remaining provisions will continue in full force and effect.
(c) If part of a provision can remain valid after an invalid part is removed, the remaining part will continue to apply.