FSM Summit 2023 - Key Takeaways & Insights
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Last Updated : 14/11/2023

This document is owned by Tradies Software Pty Ltd on behalf of its own and its group of companies, which are licensed to use the i4T Global suite of software platforms.

The companies are:

i4T Oceania Pty Ltd is based in Australia (AU)
i4T Sarl is based in Switzerland (CH)
i4T LLC is based in the United States of America (USA)

The i4T Global suite of software platforms publicly known as but not limited to


i4T Maintenance
i4T Business

1. We respect your privacy

(a) i4T Global respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

(b) “Personal information” is the information we hold which is identifiable as being about you.

2. Collection of personal information

(a) i4T Global will, from time to time, receive and store the personal information you enter onto our website, provided to us directly or given to us in other forms.

(b) You may provide basic information such as your name, phone number, residential address, house details, and email address to enable us to send you information, provide updates and process your product or service order.

(c) We may collect and receive additional information at other times, including but not limited to, geographical location data, photographs, and fingerprints. Further, we may collect information when you provide feedback and when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

(d) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) Tradies Software Pty Ltd trading as i4T Global collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Following are some of the most common circumstances when we will be using your personal data:

  • When we have a necessary and legitimate interest in doing so to provide the Service you have requested, or to comply with instructions provided by you or any other contractual obligations between you and i4T Global.
  • When there is an interest of a third-party recipient concerning your personal information, making the processing necessary, provided the third-party interests do not override your interests or fundamental rights to data privacy and freedom to information sharing.
  • To meet our legal obligations or to keep records for the sake of compliance.
  • When you have chosen to publish, display or disclose your personal information in a public Service area.
  • When it is necessary to protect your interests.
  • When it is necessary in the interest of the public.
  • When you have expressly shared your consent to process your personal information for a particular purpose.

We do not use your personal information for making any automated decisions affecting or creating profiles other than as mentioned in this privacy policy. Following are some examples of the types of personal data we may have concerning you. Note that these are not necessarily the information that we have obtained about you.

Registration Information and Device Access Permissions

Registration Information: This includes information you provide to us at the time of creating an account or registering for the service. We may ask for your email and mobile phone number, which we use to identify your account. You may also be asked to provide your first and last name, and/or a username during registration of your profile.

Location Information: i4T Global provides certain location-based features and hence we may collect real-time information about the location of your mobile device. This information will help us provide you access to the feature and a personalized experience while using our Service.

Camera and Video Access Permissions:Certain features of our Service require us to collect images from your device’s camera and photos. By allowing this device access permission, you will be giving your consent to the Service to access your device’s camera and to otherwise capture images/video from the device, including photos stored on your device. By giving this access permission, the Service will be able to save newly captured photos and videos on your device and access previously stored device’s photos and videos. Note that you won’t be able to use certain features of the app that require you to send or upload photos from your camera unless you have granted us permission to camera and video access permissions.

Speech Recognition:The Service can recognize spoken words in recorded or real-time audio with this device access permission, and we utilize it to manage text dictation and recognize voice commands. For the Service to perform speech recognition, audio of the user’s voice must be recorded and sent to servers for processing and analysis. These servers are run by either Apple or Android, depending on the operating system you use. Your choice to accept or reject the request will be presented to you the first time the Service asks for permission to use voice recognition. To prevent the user from being prompted every time, the system saves the user’s selection. The settings on your device allow you to change this permission, anytime.

Push Notifications:When you use the Service, you may choose to permit us to send you push notifications on your device. These settings can be changed at any time if you wish to turn off the notifications and stop getting these types of communications.

What else should you know about Registration Information and Device Access Permissions?

Device Access Permission Requests Are Limited.Requests for device access permissions are restricted to the details required to carry out the requested service. We do not request access to your phonebook, contact information, microphone, camera, or any other features on your mobile device or personal computer in any way other than what was previously mentioned and with your prior permission and consent to such usage.

Opt-Out Available.Anytime, you wish to opt out of the previously granted device access permissions to our Service, you can do so by changing the settings on your device. Note, that doing so will cause the associated features to be disabled in our Service. After this, we will only send you direct marketing communications through email or text if we have your consent. You may withdraw that consent at any time by contacting us.

Location Information

Location Data.You might permit us to track the location of your mobile device in real time when you use the Service. The information gathered comprises the device’s precise location (as determined by GPS) as well as the location of the device as determined by the wireless networks, Wi-Fi access points, and cell towers to which it is connected or nearby. We also gather and store information about your location if you enable location services on your device by (1) translating your IP address into approximate geo-location data and (2) accessing your mobile device’s GPS coordinates or coarse position. By altering the settings in the Service or the device access permissions on your mobile device, you can choose not to participate in this sort of location-based data collection.

How do we use Location Information?

Some of the features of our app require your location information. This helps us improve and personalize our Service to your precise needs. This information may also be used to send you targeted ads and/or content that may be more relevant to you, provided we have your consent.

What else should you know about Location Information?

Opt-Out Available.If you do not wish i4T Global’s Service to collect your location-based information, you may choose to opt out of the app’s access and the device access permissions by changing the settings on your device. Note, that doing so will cause the associated features to be disabled in our Service.

We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

(a) i4T Global may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

(b) i4T Global may contact you by a variety of measures including, but not limited to telephone, email, SMS, or mail.

5. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors in so far as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or response to a law enforcement agency request.

(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of i4T Global, www.i4TGlobal.com, its customers, or third parties.

(d) Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. These may include but are not limited to our partners globally.

(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. When we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

(a) i4T Global is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

(b) The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at Hello@i4TGlobal.com.

(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Data Deletion Policy

(a) Right to Request Data Deletion i4T Global acknowledges your right to privacy and the importance of maintaining control over your personal information. As part of our commitment to your privacy rights, we provide you with the option to request the deletion of your personal data that we have collected and stored. If you wish to exercise this right, please follow the procedures outlined below to submit a data deletion request.

Contact Information for Data Deletion Requests : To request data deletion, you may contact us via the following methods:

Please include sufficient detail that allows us to properly understand, evaluate, and respond to your request. We aim to respond to your request within a reasonable timeframe and will provide you with information on the actions we have taken.

(c) Process of Data Deletion Upon receiving a request for data deletion, i4T Global will take the following steps:

  • We will confirm receipt of your request and may ask for additional information to verify your identity to prevent unauthorized disclosures.
  • Once your identity is verified, we will review our records to locate your personal information.
  • We will then proceed with the deletion of your personal information from our active databases and, where feasible, from our backup systems, unless a legal or regulatory obligation requires us to maintain certain personal information.

(d) Limitations on Data Deletion There may be circumstances where we are legally required to retain some of your personal data, for instance, for tax, legal reporting, or auditing obligations. In such cases, your data will not be deleted but will continue to be stored in compliance with the applicable laws and regulations, and we will inform you of the reasons.

(e) Impact of Data Deletion Please be aware that the deletion of your personal information may result in i4T Global being unable to provide you with certain services or features that require the use of your personal information. We will inform you if deleting your data will directly affect your ability to use our services.

9. Information about children and minors

Our services and websites are not intended for children or minors under applicable laws and we do not knowingly collect or disclose any personal information from children and minors without the explicit prior consent of a parent or a guardian.

If you are a parent or a guardian and wish to review, delete, request to restrict collection or processing, or have any other questions, you may contact us at Hello@i4TGlobal.com

10. Data Retention

We will retain your personal information as long as it is necessary to provide our services, for purposes we have listed in this policy and to maintain records of your transactions with us for financial reporting.

Further, we will also retain your personal information as necessary to comply with legal obligations, dispute resolution, and contractual obligations.

11. Complaints about privacy

(a) If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Level 22, 120 Spencer Street, Melbourne, Victoria, 3000. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

13. Website

(a) When you visit our website (www.i4TGlobal.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, such that we can improve our service.

(b) Third-party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that i4T Global is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personally identifiable information.

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