PRIVACY POLICY
Last Updated : 02/10/2026
i4T Global respects your privacy and is committed to protecting personal information handled through our websites, software products, applications and related services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights available to you.
i4T Global is a PropTech Ecosystem owned by Tradies Software Pty Ltd (ABN 80 615 830 165).
Our primary products are:
- i4T Maintenance – strata and property maintenance management software;
- i4T Business – job and field service management software for trades and service businesses; and
- i4T CRM – customer relationship management and workflow automation software.
Our current regional operating entities include:
Oceania
i4T Oceania Pty Ltd
Level 22, 120 Spencer Street
Melbourne, Victoria 3000
Australia
UK and Europe
i4T Sàrl
Quai des Bergues 23
1201 Geneva
Switzerland
The i4T Global entity responsible for your personal information will depend on the Services you use, your region and the relevant processing activity.
1. We respect your privacy
(a) We handle personal information in accordance with the privacy and data protection laws that apply to our activities.
Depending on your location and the relevant processing, these may include Australian, New Zealand, UK, European and Swiss privacy and data protection laws.
(b) “Personal information” or “personal data” generally means information relating to an identified or reasonably identifiable individual. The exact definition may vary under applicable law.
(c) This Privacy Policy applies to information handled through:
(i) i4T Global and its product websites;
(ii) i4T Maintenance;
(iii) i4T Business;
(iv) i4T CRM;
(v) mobile applications and portals;
(vi) customer support and communications; and
(vii) other related i4T Global services.
2. Who is responsible for your information
(a) The role of the relevant i4T Global entity depends on why and how personal information is being processed.
(b) Where we determine why and how personal information is used, such as for account administration, billing, support, security, website operations, marketing or legal compliance, the relevant i4T Global entity generally acts as the controller or equivalent responsible organisation.
(c) Where a Customer enters or connects personal information to an i4T Global product and determines why that information is being processed, the Customer generally acts as the controller and i4T Global generally processes that information on the Customer’s behalf.
(d) For example, a strata manager, property manager, trades business or other organisation using our Services may enter information relating to its customers, contractors, tenants, owners, employees, leads or other contacts. In those circumstances, the Customer is generally responsible for deciding why that information is collected and used.
(e) Where required, these controller and processor responsibilities are further addressed in the applicable Data Processing Agreement (“DPA”).
3. Personal information we collect
(a) The information we collect depends on how you interact with i4T Global and which Services are being used.
This may include:
(i) Contact information, such as your name, email address, telephone number and postal or business address;
(ii) Account information, such as your organisation, role, username, account settings and Authorised User details;
(iii) Business information, including information about your organisation, services, customers and business operations;
(iv) Property and maintenance information, such as property details, service requests, maintenance records, work orders, quotes, approvals and related communications;
(v) Contractor information, including contact details, qualifications, compliance records, licences, insurance information and work-related records;
(vi) Job and field service information, including jobs, schedules, dispatch information, quotes, invoices, service history and related records;
(vii) CRM information, including leads, customers, contacts, communication history, notes, tasks, campaign information and contact preferences;
(viii) Communication information, including emails, SMS records, messages, call metadata and communications with our support team;
(ix) Billing and transaction information, such as billing contacts, transaction references, payment status and subscription information;
(x) Location information, where required for relevant product functionality;
(xi) Photos, documents and other files uploaded through the Services;
(xii) Technical information, such as IP address, browser type, operating system, device information, application activity and security logs;
(xiii) Support and feedback information, including enquiries, support requests, survey responses and product feedback; and
(xiv) Marketing preferences, including whether you have chosen to receive or unsubscribe from marketing communications.
(b) We only collect personal information that is reasonably required for our Services, business operations or legal obligations.
4. Biometrics and device authentication
(a) Some i4T Global applications may allow you to use the biometric authentication capability already configured on your device, such as fingerprint or facial recognition.
(b) i4T Global does not collect or store your fingerprint, facial template or other biometric authentication data.
(c) Biometric authentication is handled through the native security functionality of your device or operating system.
5. Payment information
(a) Where payment card information is required, payment processing is handled through Stripe or another approved payment provider.
(b) i4T Global does not store full payment card details in its own database.
(c) We may receive and retain limited billing and transaction information required to manage your account, such as payment status, transaction references, billing contact information and amounts paid.
(d) Payment providers handle information in accordance with their own privacy and security practices.
6. How we collect personal information
(a) We may collect personal information:
(i) directly from you;
(ii) when you create or use an Account;
(iii) when your organisation adds you as an Authorised User;
(iv) when you submit an enquiry, request a demonstration or contact our support team;
(v) when you use our websites, applications or product features;
(vi) when you upload, enter or import information into the Services;
(vii) through an integration you or your organisation has authorised;
(viii) from another Customer, organisation or authorised user that provides information through the Services;
(ix) from contractors, property managers, strata managers, service requesters or other participants in a workflow; and
(x) from other lawful sources where permitted.
(b) Where personal information is provided to us by one of our Customers rather than directly by the individual, the Customer is generally responsible for providing any privacy notices or obtaining any permissions required for that collection.
7. How we use personal information
(a) We may use personal information to:
(i) provide, operate and maintain the Services;
(ii) create and administer Accounts;
(iii) manage subscriptions, billing and payments;
(iv) process service requests, maintenance workflows, jobs, quotes, work orders and invoices;
(v) support contractor management and compliance workflows;
(vi) operate CRM, communication and workflow functionality;
(vii) provide integrations requested by Customers;
(viii) provide customer service and technical support;
(ix) authenticate users and protect Account security;
(x) detect, investigate and prevent fraud, misuse and security incidents;
(xi) maintain, analyse and improve our Services;
(xii) develop new functionality;
(xiii) communicate important product, security or service information;
(xiv) send marketing communications where permitted;
(xv) comply with legal, regulatory and contractual requirements;
(xvi) establish, exercise or defend legal rights; and
(xvii) carry out other purposes that are disclosed when information is collected or otherwise permitted by law.
8. Lawful bases for processing
(a) Where applicable privacy law requires us to identify a lawful basis for processing, we may process personal information because:
(i) it is necessary to provide Services or perform a contract with you;
(ii) it is necessary to comply with a legal obligation;
(iii) it is necessary for our legitimate interests or the legitimate interests of another party, where those interests are not overridden by your rights;
(iv) you have provided consent; or
(v) another lawful basis is available under applicable law.
(b) Our legitimate interests may include operating and securing our Services, supporting Customers, improving our products, preventing misuse, administering our business and communicating with existing or prospective Customers.
(c) Where we rely on consent, you may withdraw that consent where applicable. Withdrawal does not affect processing that was lawful before consent was withdrawn.
9. Customer Data
(a) Information entered, imported or connected to the Services by a Customer is referred to as Customer Data.
(b) Customers retain ownership of their Customer Data.
(c) We process Customer Data only as reasonably necessary to:
(i) provide and support the Services;
(ii) perform the Customer’s authorised workflows;
(iii) maintain security and reliability;
(iv) comply with applicable law; and
(v) carry out other processing permitted by the applicable agreement.
(d) Customers are responsible for ensuring that they have an appropriate lawful basis and authority to collect and process personal information they place in the Services.
(e) Where we process personal data on behalf of a Customer, we will do so in accordance with the applicable agreement, Customer instructions, DPA and applicable law.
10. Location information
(a) Certain i4T Business features use location information to provide job and field service functionality.
(b) Where relevant features are used, this may include precise device location and location information processed through Google Maps APIs.
(c) Location information may be used for functions such as mapping, job locations, navigation, scheduling, dispatch or other location-based service features.
(d) Where device permission is required, you can manage location access through your device settings. Disabling location access may prevent some features from working correctly.
(e) We do not use precise GPS location data for targeted advertising.
(f) Where we use geographical information for regional marketing or communications, this may be based on information such as the region or state associated with an address stored in our systems, subject to applicable law and your communication preferences.
11. AI and automated processing
(a) Some i4T Global Services may include artificial intelligence, automation or data-driven functionality.
These features may assist with activities such as:
(i) recommendations;
(ii) summaries;
(iii) classification or categorisation;
(iv) workflow suggestions;
(v) prioritisation;
(vi) lead or contact-related insights; and
(vii) other productivity or decision-support functions.
(b) AI and automated features are intended to assist users. Customers and Authorised Users remain responsible for reviewing outputs and making appropriate business, operational or compliance decisions.
(c) Personal information used with AI-enabled functionality will be handled in accordance with this Privacy Policy, our AI Policy, applicable DPA and applicable law.
(d) We do not use Customer Data to train public or third-party AI models unless this has been expressly agreed and disclosed.
(e) Where applicable law requires additional transparency because personal information is used by a computer program to make or materially inform a decision that could significantly affect an individual’s rights or interests, we will provide the information required by that law.
12. Sharing information, service providers and subprocessors
(a) We do not sell personal information.
(b) We may share or make personal information available to:
(i) i4T Global group companies involved in providing or supporting the Services;
(ii) approved cloud hosting and infrastructure providers;
(iii) payment providers;
(iv) communications and messaging providers;
(v) mapping and location service providers;
(vi) software, analytics and technical service providers;
(vii) professional advisers such as lawyers, accountants and auditors;
(viii) regulators, courts, government authorities or law enforcement where required or permitted by law;
(ix) a purchaser, investor or successor organisation involved in a legitimate merger, acquisition, restructure or sale of all or part of our business; and
(x) other parties where you or the relevant Customer has authorised the disclosure.
(c) Where i4T Global acts as a processor, we may use approved subprocessors required to provide the relevant Service, integration or workflow.
(d) Customers do not select or configure individual subprocessors. The subprocessors used depend on the Services, integrations and workflows being used.
(e) We require subprocessors to meet appropriate contractual, confidentiality, privacy and security requirements in accordance with applicable law and our DPA obligations.
13. Third-party integrations
(a) Customers may choose to connect i4T Global Services with third-party systems.
(b) Where an integration is enabled, information necessary to provide that integration may be exchanged between i4T Global and the relevant third-party service.
(c) Third-party services operate independently and may be subject to their own privacy policies, security practices and terms.
(d) Customers should review the privacy terms of third-party services before enabling an integration.
14. International data transfers
(a) i4T Global operates across Oceania and the UK/Europe and uses technology and service providers that may process information across different jurisdictions.
(b) Depending on the Service and workflow, personal information may be processed in or transferred between locations including Australia, New Zealand, Switzerland, the United Kingdom, the European Economic Area, and other locations in which approved infrastructure or service providers operate.
(c) Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate privacy and security protections apply.
(d) Where required by applicable law, these protections may include contractual safeguards, data processing agreements, standard contractual clauses or other recognised transfer mechanisms.
(e) Further information about relevant subprocessors, processing locations or transfer safeguards may be provided through an applicable DPA or related service documentation.
15. Security of personal information
(a) We maintain reasonable technical, organisational and administrative safeguards designed to protect personal information and Customer Data from:
(i) unauthorised access;
(ii) misuse;
(iii) interference;
(iv) loss;
(v) alteration; and
(vi) unauthorised disclosure.
(b) Our security measures may include access controls, authentication, encryption, monitoring, backup processes and other safeguards appropriate to the Services.
(c) No internet transmission or information system can be guaranteed to be completely secure. We therefore continually review and improve our safeguards based on risk and available technology.
(d) If we become aware of a security incident involving personal information, we will investigate it and provide notifications where required by applicable law or contractual obligations.
16. Data retention, archiving, export and deletion
(a) We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.
This may include retaining information to:
(i) provide active Services;
(ii) maintain financial, tax and transaction records;
(iii) meet contractual obligations;
(iv) maintain security and audit records;
(v) resolve disputes;
(vi) establish or defend legal claims; and
(vii) comply with applicable laws.
(b) Customers may export data from the Services where the applicable functionality is available.
(c) Customers may also archive data using available product functionality.
(d) Archiving data does not permanently delete it.
(e) Personal data may be deleted upon a valid request in accordance with the i4T Global Data Subject Policy, applicable law and any lawful retention requirements.
(f) We may need to retain certain information even after a deletion request where required by law or where another lawful retention requirement applies.
(g) Information contained in routine backups may remain temporarily after deletion from active systems. That information will remain protected and will be removed in accordance with our applicable backup retention processes.
(h) Where i4T Global processes personal information on behalf of a Customer, return, export and deletion arrangements may also be governed by the applicable DPA and Customer agreement.
17. Your privacy and data subject rights
(a) i4T Global maintains a Data Subject Policy setting out how individuals can exercise applicable privacy and data protection rights.
Depending on the law that applies to you, these may include:
(i) the right to be informed about how your personal information is used;
(ii) the right of access to personal information held about you;
(iii) the right to rectification of inaccurate or incomplete personal information;
(iv) the right to erasure or deletion where applicable;
(v) the right to restrict processing in certain circumstances;
(vi) the right to data portability where applicable;
(vii) the right to object to certain processing; and
(viii) the right to withdraw consent where processing is based on consent.
(b) These rights are not identical in every jurisdiction and may be subject to legal exceptions.
(c) We may need to verify your identity before responding to a privacy request.
(d) Where the information you are asking about is Customer Data controlled by one of our Customers, we may refer your request to that Customer or assist the Customer in responding to your request.
(e) We will respond to valid requests within the timeframe required by applicable law.
(f) Requests relating to personal information, access, correction or other data subject rights can be sent to:
Support@i4TGlobal.com
Deletion requests may also be submitted through the Delete My Data request process available through i4T Global.
17. Your privacy and data subject rights
(a) i4T Global maintains a Data Subject Policy setting out how individuals can exercise applicable privacy and data protection rights.
Depending on the law that applies to you, these may include:
(i) the right to be informed about how your personal information is used;
(ii) the right of access to personal information held about you;
(iii) the right to rectification of inaccurate or incomplete personal information;
(iv) the right to erasure or deletion where applicable;
(v) the right to restrict processing in certain circumstances;
(vi) the right to data portability where applicable;
(vii) the right to object to certain processing; and
(viii) the right to withdraw consent where processing is based on consent.
(b) These rights are not identical in every jurisdiction and may be subject to legal exceptions.
(c) We may need to verify your identity before responding to a privacy request.
(d) Where the information you are asking about is Customer Data controlled by one of our Customers, we may refer your request to that Customer or assist the Customer in responding to your request.
(e) We will respond to valid requests within the timeframe required by applicable law.
(f) Requests relating to personal information, access, correction or other data subject rights can be sent to:
Support@i4TGlobal.com
Deletion requests may also be submitted through the Delete My Data request process available through i4T Global.
18. Marketing communications
(a) We may send you information about i4T Global products, services, events or updates where permitted by applicable law.
(b) Marketing may be based on information you have provided, your relationship with i4T Global or broad geographical information such as the region or state associated with your stored business or contact address.
(c) We do not use precise GPS location information for targeted advertising.
(d) You may unsubscribe from marketing emails using the unsubscribe option provided in the communication or contact us to update your preferences.
(e) You may continue to receive essential service, account, billing or security communications even after opting out of marketing.
19. Information about children and minors
(a) i4T Global provides business software and our websites and Services are not directed to children.
(b) We do not knowingly create Accounts directly for children where this would be inconsistent with applicable law.
(c) In some circumstances, a Customer may process information relating to a minor through the Services. Where this occurs, the Customer is responsible for ensuring that it has an appropriate lawful basis and complies with applicable privacy requirements.
(d) If you believe personal information relating to a child has been provided to i4T Global inappropriately, please contact us so that the matter can be reviewed.
20. Websites, cookies and analytics
(a) When you use our websites, we may automatically collect technical information such as:
(i) IP address;
(ii) browser type;
(iii) operating system;
(iv) device information;
(v) pages viewed;
(vi) referring website; and
(vii) website activity.
(b) We may use cookies and similar technologies to operate the website, understand how it is used, maintain security and improve the user experience.
(c) Further information about cookies and available choices is provided in our Cookie Policy.
(d) Our websites may contain links to third-party websites. We are not responsible for the privacy practices of websites or services that we do not control.
21. Privacy complaints
(a) If you have a question or complaint about how we have handled personal information, please contact us at:
Support@i4TGlobal.com
or write to:
i4T Global – Privacy Enquiries
Level 22, 120 Spencer Street
Melbourne, Victoria 3000
Australia
(b) Please provide enough information for us to understand and investigate the issue.
(c) We will acknowledge and investigate privacy complaints and respond within a reasonable period or within any timeframe required by applicable law.
(d) If you are not satisfied with our response, you may have the right to contact the privacy or data protection regulator responsible for your jurisdiction.
Depending on your location, this may include:
(i) the Office of the Australian Information Commissioner (OAIC);
(ii) the Office of the Privacy Commissioner, New Zealand;
(iii) the Information Commissioner’s Office (ICO), United Kingdom;
(iv) the relevant EU data protection supervisory authority; or
(v) the Federal Data Protection and Information Commissioner (FDPIC), Switzerland.
22. Changes to this Privacy Policy
(a) We may update this Privacy Policy when our Services, technology, business practices or legal obligations change.
(b) The latest version will be published on the i4T Global website and will show the date it was last updated.
(c) Where a change materially affects how we use personal information, we will provide additional notice where reasonably appropriate or required by law.
23. Contact us
For privacy enquiries, data subject requests or questions about this Privacy Policy, please contact:
Email: Support@i4TGlobal.com
Oceania
i4T Oceania Pty Ltd
Level 22, 120 Spencer Street
Melbourne, Victoria 3000
Australia
UK and Europe
i4T Sàrl
Quai des Bergues 23
1201 Geneva
Switzerland
Where another i4T Global entity, privacy representative or contact must be identified for a specific Service or jurisdiction, those details may also be provided in the relevant agreement, collection notice or service documentation.