1. Charge a call out fee
2. Listen closely to what they say about their previous Field Service Supplier
3. Watch out for late payers
If Property Occupants are too eager to get discounts or keep on trying to negotiate the rates, this should ring a bell. You don’t want to get caught with someone who values price over quality and hard work. They can be a pain in the neck when the job is done and “it’s” pay time.
Better yet, run a search on Late Payer’s List to check if your potential customer’s name is there. This will safeguard your business from ones who beat around the bush when the payment is due.
4. Follow your intuition
5. Ask them their budget and time frame
6. Do some reference calling
7. Have everything written and signed
8. Ask them what aspect of work are they most focused on?
9. How many quotes have they requested already from other Field Service Suppliers?
10. Find out who the decision maker is
11. Look for the right attitude
If a Property Occupant has called for a job, the service provider is under the impression that they want to get the job done. But not making themselves available for a meeting is not okay.
Respect for Field Service Supplier’s time is the number one rule for business. Are they calling for an emergency job that should have been done a long time back?
There might be trouble when it’s pay time. Are they trying to suggest what the job should cost? They don’t understand the value of your skills.
If you are new into your business, you might bump into the wrong jobs more often than you like.
But not all small businesses have the luxury to say no just because your gut tells you to. If time is on your side, be accommodating and patient. Take a few minutes to chat and laugh with them to see things from their eyes. But do your homework, before saying yes to your next job.
Note: This article was created after talking to over 50 Field Service Suppliers and Tradie Wives on what steps they take to make sure their clients are the right fit for their business.
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With our cutting-edge technology and in-depth knowledge of how the Field Service Management sector operates, the i4TGlobal Team loves to share industry insights to help streamline your business processes and generate new leads. We are driven by innovation and are passionate about delivering solutions that are transparent, compliant, efficient and safe for all stakeholders and across all touch points.