While the online landscape has brought Field Service Suppliers closer to Property Occupants, it’s still not enough!
Just when you think you have done an amazing job with your website, you find ten others doing the same thing!
You spend some blood and sweat getting a hard-earned positive customer feedback and you see your rivals simply buying them in bulk! You come up with a genius campaign and your competitors will steal it! But one thing, that’s neither for sale nor can be stolen is the priceless customer experience unique to your service alone! In today’s fast paced technology driven world, your ability to deliver an exceptional customer experience is pure gold and the one thing that can make you stand out! i4T Business, a next generation Field Service Management solution, is a platform designed to help you achieve just that!
Establishing Business Credibility
An important part of creating trust around your business is to be transparent. Property occupant’s inability to check your business credentials such as ABN, licences and certificates might establish your reputation as a non-trustworthy provider making it difficult for your customers to decide whether to hire you or not! With i4T Business, property occupants can not only look up a provider’s business credentials before sending a service request, but when the field technician arrives at job site, the customer can cross check their name and photo id sent by the service company minutes ago.
Quickly Responding To Service Requests
If you have lost way too many jobs just because of delay in responding to service requests, you are not alone! Today’s tech savvy customers want everything at their fingertips!
Responding late to inquiries ruins their customer experience with your service and urges them to look for other providers, hence resulting in lost business! As the ultimate Field Service Management solution, i4T Business not only prompts you as soon as a service request comes in but also allows you to respond to it with all the details with a few taps on your mobile device.
Property occupants can choose to accept or reject your offer instantly, making job scheduling much efficient and saving you heaps of time chasing customers.
Providing Upfront Honest Pricing
Upfront honest pricing with no hidden costs is a dream come true for property occupants!
However, not knowing the exact job nature, many service providers are unable to price jobs accurately or invoice their customers in a transparent way giving rise to customer complaints and unfulfilled expectations!
i4T Business allows customers to send exact job descriptions along with relevant images of the work that needs to be done, making it simpler for Tradies to access the job and provide accurate pricing. Further, i4T Business allows easy cash flow management for suppliers by letting them cost each item and service rendered in an electronic invoice making the entire customer experience highly transparent.
Involvement At Every Touch Point
Uncertainty around the job can be a leading cause of distrust and poor experience for property occupants.
Not knowing when a supplier would arrive at your site or which stage of job completion they are on, blindfolds the customer with respect to job progress and thus can be quite stressful to deal with.
i4T Business FSM platform for Field Service Suppliers, helps business owners and their technicians keep customers in the loop at every stage of the job through push notifications on their mobiles as soon as the job begins until it’s completed, paid for and closed! This makes customers feel more in control of the work and enjoy the peace of mind while dealing with their provider, hence improving the overall service experience!
Ratings and Reviews
Genuine ratings and reviews can serve as a credible source of information for property owners looking for reliable providers in their local area. The lack thereof can make finding good companies a tedious and time-consuming task.
But what if your customers can find hundreds of reviews from other customers a provider has served and can also leave their own reviews as soon as their job has been successfully completed by a given provider?
i4T Business allows your customers to achieve just that, giving them the peace of mind knowing that they are hiring the right person for the job! What’s more, the reviews provide insights to Field Service Suppliers with respect to their service quality in order to improve and stay competitive.
Conclusion
CRM means different things for different businesses. Customer Relationship management for Field Service Suppliers means building a sound business reputation, efficient service delivery, seamless communication throughout the job, transparent pricing and feedback management.
When done right, businesses are able to strengthen customer relationships, boost employee performance and delight customers to an extent that they would turn into brand advocates. Are you a Field Service Provider seeking to improve your customers’ experience and develop meaningful long-term relationships with them?
Feel free to get in touch with us and let us help you get started with i4T Business!
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With our cutting-edge technology and in-depth knowledge of how the Field Service Management sector operates, the i4TGlobal Team loves to share industry insights to help streamline your business processes and generate new leads. We are driven by innovation and are passionate about delivering solutions that are transparent, compliant, efficient and safe for all stakeholders and across all touch points.
