No matter how long you’ve been a Field Service Supplier or how new you are, you must know how much of a pain it can be to manage Field Service Technicians manually in your day-to-day work.
Have you been spending too much time chasing late payments when you should be responding to quotation requests?
Does recording your work progress eat up your weeknights and weekends?
Having witnessed many suppliers stretched between keeping customers happy and fulfilling all management requirements, I know that life of an on-the-road field service worker can be a nightmare when you don’t have the right technology to help you out!
With mobile-based cloud platforms making huge waves in every industry, big or small, why should Field Services be left behind?
Let’s look at how i4T Business, a Field Service Management Solution for business owners and their field service technicians, can SIMPLIFY service delivery and give on-the-road service providers peace of mind.
Scheduling Made Easy!
Ever found yourself stuck with a less important job when high-priority projects are waiting in the queue?
As a Field Service Supplier, prioritising tasks remains critical to delivering timely and quality customer service.
Having instant access to property occupants’ locations and the various jobs that need to be completed allows field service technicians to schedule their work accordingly, get more organised and enhance overall workflow efficiency.
This also helps keep the main office posted with respect to work progress and any changes you make to the schedule.
Invoicing Automation
Are you tired of chasing late payments from your property occupants? Have you waited weeks for your customers to pay only to find out that you sent the invoice to the wrong address?
A decade ago, it was a norm for Field Service businesses to collect payments 4-6 weeks after the service was delivered.
However, today, FSM solutions have made invoice automation a piece of cake.
A Field Service Management solution with an integrated accounting system allows field service technicians to invoice customers on the job site and get paid instantly.
Measuring Service Quality
You might be satisfied with your service delivery, but do your customers feel the same way? Ever found yourself wondering what customers think about your work? Are you finding it hard to justify your performance for an upcoming employee appraisal?
Measuring the quality of service delivery is an essential aspect of the Field Services business, determining whether a property occupant would call you again or not! In addition, getting instant ratings and reviews about your service boosts your morale and keeps track of your performance for future appraisals.
i4T Business not only allows your customers to provide ratings and reviews, but you too can rate customers, making it easy to decide whether you would like to serve them again or not!
Paperless Record Keeping
Have you reached a point where weekend paperwork has made you hate them?
As managing work-life balance becomes a growing concern among Field Service Suppliers, handling a huge pile of paperwork for record-keeping makes their job even more complex and time-consuming!
Wouldn’t it be a dream come true if you could record the job as it happens and report it instantly to your main office?
This is exactly what i4T Business will help you do! All of the data can be saved and retrieved instantly with a few taps on your mobile device, from taking a picture of the job on-site to automatically filling out form fields to storing the recently signed customer invoice.
Time to say hello again to the much awaited weekends!
i4T Business not only allows your customers to provide ratings and reviews, but you too can rate customers, making it easy to decide whether you would like to serve them again or not!
Less Human Error
Do you end up ringing the wrong doorbell all too often? Have you been dispatching the invoices to incorrect addresses and then wondering why they aren’t paid yet?
Were you ever gotten caught in the embarrassment of charging a property occupant for the same work twice?
If any of that sounds too close to home, you can benefit from i4T Business.
Seamlessly connecting your back office, eliminates human errors we got so used to when taking down information on spreadsheets, whiteboards, and sticky notes not very long ago.
With all data in one place, easily accessible anytime, anywhere, i4T Business leaves no room for error in carrying out your daily fieldwork.
Interacting Constantly and Seamlessly
Isn’t it frustrating to commute to the main office each time you finish a job to get a new one assigned?
Having a centralised point for data access and all business communication, field service technicians can receive new job orders and all required customer information while on the road.
Flawless Customer Service
Being able to respond to property occupants’ queries as they arise is the essence of excellent customer service.
Customers today are craving relationships, not just one-time interactions! Being able to get to the job site as quickly as possible, being equipped with the right tools and parts, visually recording the job, asking customers to rate your service and instantly getting paid are all ingredients to turn good customer service into a great one.
Yielding Better Results in Less Time
How wonderful will it be to save all that time wasted in managing jobs and spend it on the job instead?
With all the information you need right on your mobile device in a single app, your phone no longer needs to ring 20 times a day for new job assignments, nor do you need to switch between different apps for each task you want to perform.
With i4T Business, you can streamline daily activities, reach job sites directly without stopping at the main office and finish all jobs one after another, keeping your senior management in the loop every time.
With no time wasted on managing the jobs and maintaining records, you can focus more on productivity and customer satisfaction, yielding better results for your business in less time!
Conclusion
Productivity and efficiency in the field can be the sole reason property occupants keep calling you back and have nothing but praise when reviewing your service!
Are you looking for a platform that can help you improve your company’s bottom line, deliver customer satisfaction or get back the peace of mind that seems to have been lost somewhere in between?
i4T Business empowers your field service technicians to achieve just that! Download the app now!
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With our cutting-edge technology and in-depth knowledge of how the Field Service Management sector operates, the i4TGlobal Team loves to share industry insights to help streamline your business processes and generate new leads. We are driven by innovation and are passionate about delivering solutions that are transparent, compliant, efficient and safe for all stakeholders and across all touch points.
