Melbourne, Australia – [23 May 2025] – i4T Global is proud to announce that it has been named the VIC State Winner in the Information & Communications Technology Services category at the 2025 Australian Achiever Awards.
The company achieved an outstanding 96.90% customer satisfaction score, a significant recognition that underscores its commitment to providing exceptional customer service and user-centered solutions.
“Our Customer Specialist team goes well beyond simply resolving service requests. With people at the heart of everything we do, we take the time to truly listen and understand our customers’ needs, responding with thoughtful care and empathy,” says Arjuna Danthanarayana, Head of Customer Experience and Support at i4T Global.
“By anticipating challenges early and crafting meaningful solutions, we consistently aim not just to meet but to exceed expectations, delighting every customer and supporting them every step of the way throughout their journey with us,” Arjuna added.
The Australian Achiever Awards, now in its 28th year, is an independent and unbiased awards system based on feedback from a business’s own customers and suppliers.
This award highlights i4T Global’s dedication to delivering top-tier service in Proptech and Field Service Management (FSM), where customer satisfaction is at the heart of its operations.
For i4T Global, it is a testament to the company’s core values of innovation, integrity, and customer-centricity.
Message from the Founder
“At i4T Global, customer satisfaction isn’t just a goal; it’s the driving force behind everything we do. We are incredibly honoured to receive this recognition,” says Logan Nathan, Founder i4T Global.
“This award reflects our team’s dedication to delivering unparalleled service to our clients. This achievement wouldn’t have been possible without the trust and feedback of our clients, and we are grateful for the opportunity to be part of their success stories.”
Customer Satisfaction Breakdown
i4T Global scored highly across all eight key customer service criteria assessed in the Australian Achiever Awards. Each is detailed below with its respective score:
| Time-Related Service – phone calls/appointments/delivery | 97.69 % |
| Client Needs – is the customer getting/given what they want | 96.25% |
| Care and Attention – all dealings handled with expected care | 100.00% |
| Value – does customer satisfaction outweigh the cost | 95.00% |
| Attitude – politeness/friendliness/handling problems | 98.18% |
| Communication – clarity/courtesy | 91.82% |
| Referral – word of mouth recommendation | 93.75% |
| Overall Perception – consistency/standard of work/presentation | 96.07% |
Highlights from our clients’ feedback
“i4T Global’s platform is user-friendly, and their customer service is fantastic. The changes made to the platform based on user feedback have positively impacted our business.”
“Working with this team has been a consistently excellent experience. They are approachable and responsive to feedback, and always willing to adapt their services to meet our needs.
“The staff at i4T Global are friendly and prompt in solving our issues. They identify practical solutions and communicate any delays, ensuring we are updated.”
“As a long-term customer, we have significantly benefited from their services. They have streamlined our IT system, managed our website, and handled call responses. They are a pleasure to work with and provide excellent overall support.”
About i4T Global
i4T Global is at the forefront of revolutionising Field Service Management and PropTech sectors, offering groundbreaking solutions that optimise the value of Property, Construction, and Service-based assets. Through innovation, reliability, and an unwavering commitment to customer satisfaction, i4T Global stands as a beacon of excellence and a trusted technology partner in the Maintenance Management and Field Service industries.
For further information, interviews, or to arrange a meeting with our leadership team, please contact:
For further information, interviews, or to arrange a meeting with our leadership team, please contact:
Saalik Ahamed, Product Marketing Manager
Level 22, 120 Spencer Street, Melbourne, Victoria, 3000
Phone: +61 3 7064 6066
Email: Hello@i4TGlobal.com
Website: www.i4TGlobal.com
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