Share this article

Table of Contents

Service based businesses

Overcoming Challenges Service Based Businesses in 2023

Table of Contents

Service based businesses are those that provide services to customers instead of physical products.

These businesses offer essential services such as repairs, maintenance, installation, cleaning, and consulting to ensure people have safe and functional homes and businesses.

In this article, we will explore some of the most popular service-based businesses, including HVAC repair, plumbing services, electrical repair, home renovation, pest control, pool maintenance, roofing repair, commercial building cleaning, and EV maintenance. 

We will also examine the common challenges that service-based businesses face and how they can overcome them with the support of smart Field Service Management (FSM) software.

  • HVAC repair and maintenance services help keep homes and businesses comfortable by fixing heating, cooling, and ventilation systems. HVAC stands for heating, ventilation, and air conditioning. Technicians in this field can install new systems, repair broken ones, and ensure they work correctly. This is important because people want to feel comfortable inside their homes and workplaces, and good air quality is essential for good health.


  • Plumbing services involve fixing and installing pipes, drains, and other fixtures. Plumbers work on plumbing systems in homes, businesses, and factories to ensure people have clean water and proper waste disposal. Plumbing services are essential to maintain good hygiene and ensure people have access to clean water.
  • Electrical repair and maintenance services involve working with electrical systems to ensure they are safe and functional. Electricians can repair, install, and maintain electrical systems in homes, businesses, and other places. They work with things like wiring, electrical panels, and lighting. Electrical services are necessary because electricity is an essential part of our daily lives, and it’s crucial to ensure that electrical systems are working correctly to prevent accidents and ensure safety.
  • Home renovation and remodeling services involve changing a home’s structure, design, and appearance. These services include adding rooms, remodeling kitchens, and bathrooms, and updating flooring and fixtures. Home renovation and remodeling services are essential to ensure homes meet their owners’ changing needs and are safe and visually appealing.


  • Pest control services are about eliminating pests that can cause damage and spread diseases. These pests can be insects, rodents, or other unwanted animals that may invade homes or businesses. Pest control services identify, prevent, and control these pests to ensure that the area is free of them. This type of service is essential to ensure that people live and work in a safe and healthy environment.


  • Pool maintenance and cleaning services are businesses that take care of pools by ensuring they are safe and clean. They perform chemical treatments, filter cleaning, and general pool maintenance. These services are essential because they allow people to enjoy their pools without worrying about harmful bacteria or other hazards if the pool is improperly maintained.


  • Roofing repair and installation services involve the repair and installation of roofs. These services are essential because the top is one of the most critical components of any building. It protects the building from the weather, keeps it dry, and helps maintain its structural integrity. Roofing services can include repairs to leaks, damage, or wear and tear on the roof. They can also include installing new roofing materials, such as shingles, tiles, or metal roofing.


  • Cleaning and maintenance services for commercial buildings are essential to ensure businesses have a clean and functional environment for employees and customers. These services may include daily or weekly cleaning and regular maintenance to keep the building in good condition. Clean and well-maintained commercial buildings can improve the working environment, increase productivity, and enhance the overall impression of the business.


  • EV maintenance services refer to the services related to electric vehicles, including the repair, maintenance, and installation of electric vehicle charging stations. These services are essential for ensuring that electric cars have access to charging stations and that the charging stations function correctly. EV maintenance services are critical to promoting the use of electric vehicles, which help reduce pollution and protect the environment.

Service based businesses challenges

Some of the most common challenges faced by service-based businesses include:

  • Dealing with competition
  • Finding and retaining skilled employees
  • Managing cash flow and finances
  • Customer retention and satisfaction
  • Keeping up with technological advancements
  • Adapting to changing market trends and consumer behavior
  • Balancing workload and working efficiently
  • Ensuring regulatory compliance and managing legal issues
  • Scaling the business while maintaining quality
  • Managing risks and uncertainties

Overcoming Service Based Industry Challenges

Smart FSM software can help service based businesses overcome some of these challenges by providing solutions such as:

  • FSM systems can help optimize scheduling and dispatching, ensuring that technicians are assigned to the right job at the right time, improving efficiency, and reducing travel time.
  • With a mobile app, technicians can access job details, communicate with the office, and update job status in real-time, improving communication and reducing paperwork.
  • Some FSM software can track inventory levels and automate reordering, ensuring technicians have the right parts and materials for each job, reducing downtime, and increasing productivity.
  • FSM tools  can provide valuable data and insights into job performance, customer satisfaction, and other key metrics, enabling managers to make informed decisions and improve performance.
  • FSM software can offer tools for online booking, appointment reminders, and customer feedback, improving customer engagement and satisfaction.

By utilizing intelligent FSM software, service based businesses can improve their efficiency, productivity, and customer satisfaction and overcome common challenges

In conclusion, if you are a service based business grappling with effective management of your field staff workers, i4T Business Field Service Management Software can be a game-changer. Equipped with features like real-time tracking, staff management, and comprehensive reporting, i4T Business FSM software streamlines your Field Team Administration processes, boosting productivity, and driving cost savings. Experience seamless operations and empower your business for success with i4T Business FSM software.


A service-based business in the field service industry provides installation, repair, and maintenance services at customers’ homes or businesses.

Examples of service businesses in the field service industry include HVAC technicians, plumbers, electricians, pest control services, landscaping services, and pool maintenance services

A service business in the field service industry is commonly called a field service supplier or a service contractor

Being service-based in the field service industry means that a business primarily provides services rather than selling physical products.

Service-based selling in the field service industry involves selling a service, such as an installation or maintenance service, rather than a physical product.

The software improves communication, increases productivity, reduces response times, minimises paperwork, and enhances visibility into field operations.

Book a demo to explore how our innovative solution can transform your field staff management and unlock their potential, leading to increased productivity

Hot off the press!

Get the latest industry news and articles delivered right to your inbox!

With our cutting-edge technology and in-depth knowledge of how the Field Service Management sector operates, the i4TGlobal Team loves to share industry insights to help streamline your business processes and generate new leads. We are driven by innovation and are passionate about delivering solutions that are transparent, compliant, efficient and safe for all stakeholders and across all touch points.

Recent articles that may interest you as well..

Welcome to i4T Global Ecosystem!

Signup for a New account

Skip to content